Enhancing Business Process Automation with Intelligent AI Models

In this blog post, we'll explore the concept of intelligent process automation and how it can make business processes smarter and more efficient. Business process automation is a powerful tool that streamlines various tasks in a business workflow. Often, it involves a series of predefined rules and business logic to automate processes such as customer onboarding, loan requests, or product discount calculations.Let's take a closer look at how intelligent automation can elevate these processes:

1. Customer Onboarding Automation:

• When a customer begins the onboarding process, their risk profile is calculated based on predefined business rules.

• The outcome of these rules dictates the subsequent approval path.

2. Loan Request Automation:

• When a customer requests a loan, the business process defines their borrowing needs using predefined rules.

• The path taken by the process is determined by these needs.

3. Product Discount Calculations:

• Discounts and eligible products are determined using predefined business rules.

Traditionally, these business rules are often represented in a format known as DMN (Decision Model and Notation). However, we believe there's a more intelligent way to handle these rules. Instead of relying solely on predefined rules, we can integrate AI models to make smarter decisions in various business processes.For example:

• Replace risk calculation in customer onboarding with an AI model that can accurately assess a customer's risk.

• Use AI to determine the exact borrowing needs of a customer requesting a loan.

• Utilize AI models to offer personalized discounts based on the customer's preferences and behavior.

By incorporating AI models into these processes, we can enhance the automation and make it more intelligent. The outputs of these AI models can be seamlessly integrated into the automation flow, eliminating the need for rigid rule sets.In summary, intelligent process automation can take your business processes to the next level. It's time to move beyond traditional rule-based systems and embrace the power of AI for more accurate, efficient, and adaptable business process automation.Stay tuned for more insights into the exciting world of intelligent automation!

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